Frequently Asked Questions

    How can I contact support for further questions? Please reach out to us via the contact form or call us at our support number, 518-409-1296.
  1. What type of baked goods does The Baker offer? The Baker specializes in custom cakes and cupcakes. With her specialty item; homemade peppermint and peanut butter patties/hearts offered at Christmas and Valentine’s.
  2. Do you offer gluten-free? Yes, The Baker does accommodate gluten-free; however, dairy free, sugar-free, soy-free, vegan, etc. she is unable to accommodate.
  3. Are The Baker’s products ever frozen? No, The Baker’s cakes/cupcakes are NEVER frozen. All cakes/cupcakes are made fresh and to order.
  4. Is The Baker’s kitchen a certified nut-free facility? No. However, The Baker uses only the highest of sanitary practices to help avoid the risk of cross-contamination.
  5. How far in advance do you require that an order be placed? The Baker typically asks for at least one week advance notice for all cakes/cupcake orders.
  6. Where is The Baker located? The Baker is located in Glens Falls, NY
  7. Does The Baker have a storefront? No, The Baker has a NY State Certified/Permitted commercial kitchen in her home where she does all of her creating.
  8. Does The Baker offer delivery? Yes, delivery is offered for an additional fee based on distance, and if set up is requested.