Privacy Policy

Simple Summary

At The Baker, we believe your privacy matters. We collect minimal information – only what’s necessary to fulfill your custom cake orders and provide our services. We don’t sell your information, we don’t send marketing texts, and we keep your data secure.

About This Policy

This Privacy Policy explains how The Baker (“we,” “us,” or “our”) collects, uses, and protects your information when you visit our website at thebaker.biz or use our services. By using our website or services, you agree to the practices described in this policy.

Information We Collect

When You Place an Order

We collect only the information necessary to complete your custom cake order:

• Your name and contact information (email, phone number)
• Delivery or pickup address
• Order details and special instructions
• Payment information (processed securely through our payment processor)

When You Browse Our Website

Our website automatically collects basic technical information:

• Your IP address and browser type
• Pages you visit and time spent on our site
• Device information (mobile vs. desktop)

What We DON'T Collect

• We do not collect personal data for marketing purposes
• We do not track your browsing across other websites
• We do not create detailed profiles about you
• We do not collect sensitive information like social security numbers

How We Use Your Information

We use your information only for:

• Fulfilling your orders - Creating and delivering your custom cakes
• Customer service - Responding to questions and resolving issues
• Order follow-up - Confirming details and delivery arrangements
• Website improvement - Understanding how our site is used to make it better

Important: No Marketing Texts

We do not send promotional text messages. We will only text you about:

• Order confirmations
• Delivery updates
• Time-sensitive questions about your order

Mobile carriers require explicit consent for SMS communications. The only messages we send are for order fulfillment or responding to your inquiries. We will never send spam or unsolicited messages, and we do not use SMS for promotions or marketing purposes. Message and data rates may apply. No messages will be sent without your prior consent.

Information Sharing

We do not sell, rent, or share your personal information except:

• Payment processing - Your payment details are securely processed by our payment provider
• Legal requirements - If required by law or to protect our rights

Data Security

We protect your information using:

• Secure website connections (SSL encryption)
• Limited access to customer data by staff
• Regular security updates and monitoring
• Secure payment processing through trusted providers

Your Rights

You have the right to:

• Access your information - Ask what data we have about you
• Correct your information - Update incorrect details
• Delete your information - Request removal of your data (subject to legal requirements)
• Limit use - Ask us to stop using your information for certain purposes

To exercise these rights, contact us at info@thebaker.biz or call 518-409-1296.

Cookies and Website Technology

Our website uses cookies (small data files) to:

• Remember your preferences
• Keep you logged in
• Understand how our website is used
• Ensure the website works properly

You can control cookies through your browser settings, but some website features may not work if you disable them.

Data Retention

We keep your information only as long as necessary:

• Order information - Retained for 2 years for customer service and tax purposes
• Website data - Basic analytics data kept for 1 year
• Account information - Kept until you request deletion or close your account

Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect information from children under 13. If you believe a child has provided us with their information, please contact us immediately.

Third-Party Links

Our website may contain links to other websites. This privacy policy only applies to The Baker’s website. We are not responsible for the privacy practices of other websites.

Changes to This Policy

We may update this privacy policy occasionally. When we do:

• We’ll post the new policy on our website
• We’ll update the “Last updated” date
• For significant changes, we’ll notify customers by email

Contact Us

If you have questions about this privacy policy or your information:

• Email: info@thebaker.biz
• Phone: 518-409-1296
• Address: 28 Davis Street, Glens Falls, NY 12801
• Website: thebaker.biz